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RETURNS AND CANCELATIONS
Our goal is to provide our customers with  a pleasant service in the event a return is necessary.
MyMobilityNeeds.com accepts returns of factory-sealed, unopened, new merchandise within 10 days of customer's receipt of the product; or returns of defective new product within 5 days of receipt.
 

PROCESSING TIME:

All returns will be processed within 15 days after receipt, provided the conditions outlined below are met. 
 
RETURNS:
MyMobilityNeeds.com does not accept any return without a valid Return Authorization Number. Please call 1-800-708-6399 for a Return Authorization Number. Customer will liable to pay a 20% re-stocking Fee for any returned non defective merchandise and shipping costs to and from Customer. Returned merchandise must be shipped no later than 10 days after issuance of a Return Authorization.
 
DOCUMENTATION AND PACKAGING
All Returns must include a detailed written description of the defect or problem and how to replicate it or why item is being returned. Merchandise must include all factory packed accessories in the original carton. Incomplete returns will receive a credit reflecting any missing accessories.

 

 
NO FEE CANCELATION POLICY:
Cancellations have No fee if requested before we issue shipping instructions.

 

 
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